My previous two posts have identified two conditions which lead to feedback being less than useful:
1. when the recipient doesn’t understand the feedback;
2. when there is a lack of alignment between what is said and information received from another source.
Both previous posts include an aspect of another condition, namely a strong emotional reaction. How well do you receive feedback when you’re angry? To be honest, I’m not sure. Anger makes you remember the incident and I have already posted on the effectiveness of feedback when an answer that you were sure was correct turns out to be incorrect. But anger can prevent you from understanding what was really wrong and make it more likely that you will blame the deliver of the feedback (whether human or computer) rather than actually learning from the feedback received.