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5.2 Functional Requirements

The process of gathering user requirements is covered in other places, such as the JISC Infonet toolkit on system selection. It is important to engage with all the identified stakeholders and use a variety of methods to obtain input, including surveys, interviews and focus groups.

It is worth considering breaking down requirements into a number of areas. For example, the requirements for providing good reference management tools to students may be considerably different from the requirements for enabling tutors or librarians to create lists of references for course material.

It may be helpful to define tasks and workflows that you might expect different stakeholders to be able to carry out. This can help inform functional requirements and ensure that the development is meeting the real need rather than just checking boxes on a list.

The Open University functional requirements and related documentation are described in Section 6.4.

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