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Selena Killick

Profile summary

Professional biography

I am the Associate Director in Library Services, within Learner and Discovery Services. I am responsible for leading the development and delivery of strategies within Library Services, meeting the needs of the Open University community to support learning, teaching, and research. I champion our customer focussed continual improvment culture within my department and across the university. I represent the Library on a number of cross-institutional teams including the Teaching Excellence Framework (TEF) project. I am also an elected member of the University Senate.

Research interests

I am passionate about performance measurement and assessment in academic libraries. I present, publish, and provide consultancy services to libraries on an international basis on using assessment methods to inform library strategy and improve service delivery. Previous research has included the use of the LibQUAL+ survey and eResources metrics. Current research includes using assessment data, communicating impact and library analytics.

External collaborations

Current

  • Member of the International Conference on Performance Measurement in Libraries conference board
  • Peer-reviewer for several Librarianship journals, areas of focus include library performance measurment, library analytics and library assessement.

Previous

  • Participant in the Library Integration in Institutional Learning Analytics (LILLA) project
  • LibQUAL+® Support Officer (Europe) on behalf of the Association of Research Libraries (ARL)
  • Administrator of the SCONUL LibQUAL+® Consortium
  • Member of the Library Assessment Conference organisational committee
  • Member of the Journal Usage Statistics Portal (JUSP) Community Advisory Group
  • Member of the SCONUL Working Group on Performance Quality, Performance Portal Sub-Committee

 

 

I was previously LibQUAL+ European Administrator on behalf of the North American Association of Research Libraries. I have provide consultany on an international basis on the use of the LibQUAL+ library survey methodology.

Publications

But What About Us? Developing an Inclusive Approach to Library Insight (2020-09-15)
Killick, Selena
Evidence Based Library and Information Practice, 15(3) (pp. 173-177)


Using LibQUAL+® to Identify Commonalities in Customer Satisfaction: The Secret to Success? (2014-08-07)
Killick, Selena; van Weerden, Anne and van Weerden, Fransje
Performance Measurement and Metrics, 15(1/2) (pp. 23-31)


LibQUAL+®: The SCONUL Experience (2012-05-10)
Killick, Selena and Town, J. Stephen
SCONUL Focus(54) (pp. 29-32)


Usage Statistics for Decision Making (2011-03-07)
Bucknell, Terry; Taylor-Roe, Jill; Killick, Selena and Thompson, Sarah
Serials, 24(1) (pp. 17-20)


Service Quality Assessment with LibQUAL+® in Challenging Times: LibQUAL+® at Cranfield University (2010-08)
Killick, Selena
Research Library Issues, 271


Putting Library Assessment Data to Work (2019-07-16)
Killick, Selena and Wilson, Frankie
ISBN : 9781783302222 | Publisher : Facet Publishing | Published : London


The Evolution and Impact of Library Data (2021-11)
Killick, Selena
In : 14th International Conference on Performance Measurement in Libraries (2-4 Nov 2021, Online)


The Evolving Role of Library Data (2021-04-29)
Killick, Selena
In : Talis Insight Webinars 2021: Keeping Up With The Evolving Role Of The Library (27-30 Apr 2021, Online)


But what about us? Developing an inclusive approach to library insight. (2019-07)
Killick, Selena
In : International Conference on Performance Measurement in Libraries (23-25 Jul 2019, Aberystwyth, Wales)


Completely Shelfless: reinventing a physical library for an online community (2019-06-18)
Stiles, Keren and Killick, Selena
In : 5th annual international User Experience in Libraries conference (UXLibsV) (18-19 Jun 2019, Royal Holloway, University of London)


The Continuing Adventures of Library Learning Analytics: Exploring the Relationship between Library Skills Training and Student Success. (2018-12)
Killick, Selena; Nurse, Richard and Clough, Helen
In : Library Assessment Conference (5-7 Dec 2018, Houston, Texas)


Loud Librarians! (2018-12)
Killick, Selena and Wilson, Frankie
In : Library Assessment Conference 2018 (5-7 Dec 2018, Houston, Texas)


Exploiting customer relationship management analytics to improve the student experience. (2017)
Killick, Selena
In : 12th International Conference on Performance Measurement in Libraries (31 Jul - 2 Aug 2017, Oxford, UK)


Delighting Our Customers: Building Services Collaboratively with Learners at a Distance (2016)
Dick, Sam and Killick, Selena
In : 2016 Library Assessment Conference: Building Effective, Sustainable, Practical Assessment (31 Oct - 2 Nov 2016, Arlington, Virginia) (pp. 543-548)


Applying Performance Measurement to Safeguard Budgets: Qualitative and Quantitative Measurement of Electronic Journal Packages (2013)
Killick, Selena
In : 2012 Library Assessment Conference (29-31 Oct 2012, Charlottesville, Virginia) (pp. 731-735)


What do they want now? Qualitative regrounding of the LibQUAL+® survey (2012)
Killick, Selena
In : 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services. (22-26 Aug 2011, University of York) (pp. 197-200)


LibQUAL+®: the UK and Irish experience (2012)
Killick, Selena and Town, J. Stephen
In : 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services (22-26 Aug 2011, University of York) (pp. 201-204)


Putting a Library Assessment Culture into Practice
Killick, Selena
In : Library Assessment Conference (18 Nov 2020, Online)