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Your feedback

Home Library Information Your feedback

Listening to you

We regularly involve you in assessing our services and resources. Gathering both quantitative and qualitative data enables us to understand your concerns about our services and explore ways in which we can improve things.

In this short 'You said, we did video' you can find out about some of the changes we have made as a result of your feedback:

How We Gather Your Feedback

Your experience matters to us! We use your feedback to develop Library services and resources to ensure we are student-focused. A few ways we gather your input:

Surveys - These help us to find out about your study experiences, what you feel has worked well and where you think there could be improvements.  Surveys include:

  • National Student Surveys
  • Student Experience on a Module (SEaM) Survey
  • Postgraduate Taught Experience Survey (PTES)
  • Postgraduate Research Experience Survey (PRES) 
  • Digital Experience Report

Panels and discussions –Library Services is committed to working with you to improve existing services and resources and to develop new ones. We work with our Library Student Panel on a variety of projects and also learn a lot about the student experience during our Student Shadowing days.

Examples of the types of research activity include website usability testing, telephone interviews, online surveys and forums. Some recent projects include:

  • Using student feedback to improve Library Search
  • Redesign of the Library website to make it easier to use
  • Offering Post-graduate research training  

Feedback

We welcome all your comments about the wide range of Library services as your views are a key part of the discussions about developing services for the future and ensuring the best possible services for today.

Sep 17

Introduction to Library Services

Tuesday, 17 September, 2019 - 19:30

Learn about the online library, how to find help and support, and how to access key services to help with your studies or work at the OU.

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