How We Gather Your Feedback

Your experience matters to us! We use your feedback to develop Library services and resources to ensure we are student-focused. A few ways we gather your input:

Surveys - These help us to find out about your study experiences, what you feel has worked well and where you think there could be improvements.  Surveys include:

Panels and discussions –Library Services is committed to working with you to improve existing services and resources and to develop new ones. We work with our Library Student Panel on a variety of projects and also learn a lot about the student experience during our Student Shadowing days.

Examples of the types of research activity include website usability testing, telephone interviews, online surveys and forums. Some recent projects include:


We welcome all your comments about the wide range of Library services as your views are a key part of the discussions about developing services for the future and ensuring the best possible services for today.

Complete our quick survey to help us improve our website

Jun 03

Introduction to Library Services

Wednesday, 3 June, 2020 - 20:00

Learn about the online library, how to find help and support, and how to access key services to help with your studies or work at the OU.

Library Helpdesk

Chat to a Librarian - Available 24/7

Other ways to contact the Library Helpdesk