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Transcript - Introduction to Library Services

Home Transcripts Transcript - Introduction to Library Services

INSTRUCTOR: Morning, everyone. Thanks for coming at this early hour in the morning. My name is Hossam Kassem I'm one of the Learning and Teaching librarians at the Open University, and , myself with others, do run these training sessions on a regular basis, as well as we run sessions directly in the modules. 


Some of you have answered the question about how confident are you using Library Services. Several said not that confident or not confident, so I'm hoping that, by the end of this session, your confidence in using the live website will increase and prepare you for other things to use in the library. 

So the objective of this session is to allow you to navigate the library website more confidently so you know where to go fairly quickly. It's a matter of practise, to be honest. Sometimes, the things I don't use often, that regularly, I forget where they are, and I have to keep hunting for them. So it does happen. 


Also, allow you to access resources that are relevant to your studies. So just to point you out to places where you can easily find things that are related to your study, and tell you about our help and support, and how to access them, as well. 

So how the OU library work? So there's other university libraries [there is the brick university library and the OU library. So they have a physical building you can go to and study there in other universities. And we do have our physical building. So there is actually a library in Milton Keynes. And it's a massive building. 


But because of the way the Open University work and the way our students are located, most of our resources are available online. I say most of them because not everything is available online, but nearly all the stuff you need for your courses are available online, or we have [cleared the rights so we scan it and upload it online where possible. 


You can use the Library Search to find all the resources we have subscription to. So if you are looking for a database, you can search for the name of the database or the name of the journal, and then go there and log into it and access it. And the Library Search-- search across all of our collection. So for the majority of the databases we have access to, you don't need to go to the database itself to search within it. 


You can put your search term within Library Search, as I'll show you, and then it will pick up things for you. The only time where it doesn't pick up things is, for example, the legal databases or the news databases. You would have to go there, to these resources, and then do your search there. And also, if you get stuck, the staff on the help desk and myself-- I'm one of the staff there-- we can help you navigate and search for things, as well. 


Our collections contains nearly 400,000 now e-books, millions of journal articles. We have what we call reference texts. So that's dictionaries and key sources. We have newspapers, images and audios and videos, as well as conference papers. 


What we have done also, and I will point that to you shortly, we don't expect everyone to-- and myself, I don't know everything or all the databases, because I'm specialised in more of the science and medicine, so I don't know many databases in social sciences or in history. So what we have done, we've created something called Selected Resources for your Study. And what we've done is we've populated it with key resources as a starting point for you, just to get you started and then, from there, you can link to other resources. 


Now, what I'm going to do at this stage, I am going to stop sharing the videos and share with you my web browser. So just bear with me for a second. I'll confirm, I'll check with you if you can see, so I'm pointing you to. I'll share my screen. 


So can I ask you if you are able to see my web browser? It should be pointing to the OU Live website. Just yes or no, that would be good. 


Yeah, so some of you said yes, so I'm just going to continue then. If you do have questions, you can pop it in there and I'll answer it, or we can ask questions at the end of the session. 


So the library website is So I'm just going to type it for you here. 


So this is the OU Library website. Once you are there, the first thing you should do is make sure that you are logged in on the top right-hand side of the screen. And you could see here on my screen my name is Hossam Kassem That means I am logged in. If you are not logged in, just click on Login. And you will need to use your Open University username and password, or what's called OUCU. 


And the reason you need to do that is a couple of reasons. One, if you've found a source that you like and you want to save it, you can save it to your favourite shelf if you want. And also, some databases allow you to-- as I said, on Library Search, on this search box here, where now you have like a dropdown menu to show previous sessions I've done. If you search for resources there, some databases will allow you to go down to an article level or chapter level. And to be able to do that, you need to be logged in. 


So this is the key part of the live website. This is the Library Search. And what I'm going to do, I'm just going to show you quickly like a quick search. Let's take, for example, chocolates and health. And here, I'm doing what we call like a topic. So I'm not looking for a particular book or a particular article, I just want to get some articles or information about a topic. 


So I've put the keywords, and I've separated them with AND. And we have a session called Using Library Search for Your Assignments. I recommend that you attend that, and also using the OU databases. Yes, Eliott, you do use that. That's why I've used the and here. But for those of you who don't know this, if you are not sure, you can join our sessions. And I'll point you to these sessions later. 


So I've done a search on chocolate and health, and I've returned about 166,000 results here. And that's too many results, to be honest. However, we have filtres here that would allow you to maybe limit your results by whether the article is available to you online only or in print, or if it's open access. 

And open access mean that the publishers have made the articles available freely worldwide so anyone can access them. You don't need a subscription. So this might be useful to you when you finish your studies with the OU and you still want to have access to some resources. Unfortunately, not everything. Then you can see the freely available ones. You can restrict by type, so journal articles or e-books. So there's more lists there. And data and so on. 


I mentioned earlier you can save things to your bookshelf. So let's assume that I really like this article and I want to keep it in my record so I can go back to it later. All I need to do is click on this Add to my Favourite pin here. And if you click it, it's basically now put like a line across it, and it's gone into what you call Favourites shelf, and if you want to call it that. And it's right at the top of your screen. You see it says I'm not logged in, for some reason, although I have logged in. I may have to log in again. 


Just give it a second. And yeah, so it's saved the article to my favourites. I'm just making sure it's saved it so I can show it to you. And you go to the pin here at the top, and you would see here everything you have saved already. 


So I have 39 items I have saved already. And the one I've just saved is at the top. You could put tags on it. So maybe want to relate it to assignment 1 or assignment 2 or TMA1 TMA2. So you could give it that tag there. And this will allow you to quickly find them if you want them. So you can sort them by tag. If you no longer want it, you just unpin it from here, and that will remove it from the pin. So this is the first library home. 


The second tab, Library Sources, this is the one which is an important one for you. And you could see here, on the right-hand side of the screen, we have listed the resources by type. So databases, so you could go to that and find what databases do we have, e-books, journals, and so on. Also we have a news database. So it's listed as News Sources. If you want dictionaries, we have dictionaries further town. It's called Reference-- I'm just trying to find it. Yeah, Dictionaries, thesauri and encyclopaedias. . 


The main one I've just mentioned earlier to you, it's the Selected Resources for your Study. And that's where we kind of hand-picked some resources that are relevant to each subject and put them under this subject heading. So I think we had someone saying they study psychology. So if I opened the Psychology tab here, then what we've done is we've done subheadings down this. 


So you could, for example, if you want to say educational psychology, and within that, you see at the bottom here now you can refine. So you could see all those sources if you want, or you could just see databases. And you'd find that we've listed some key databases in this area. So Academic Search Complete, you might find this across all of the subject areas because this is what we call a multidisciplinary database. So it has different type of subject areas. And then you have IngentaConnect, periodicals archives online, and so on. That's for psychology. 


And you can do the same for other topics. I think we had someone who said they are in computing. So I'm just going to go one step back, or more than one step back. Yeah, so let's see if we have computing here, or it might be-- yeah, that's computing here. And then again, you have subcategories. So computer languages, for example. And then you would find the same structure in most of them. Again, you can find by databases. So this is another important stuff that you can have as a starting point for you study. 


Another section which is an important one is Help and Support. So the referencing guidelines is here, and you can go to it. It's very important, and especially at the moment. We have two referencing systems going at the same time. Hopefully, come October next year, we will have only the Cite Them Right Harvard style. But at the moment, we have the Cite Them Right Harvard style and the OU Harvard style. So look at your module guide and see which when you have to use. And if you want information, you can find it under the Referencing and Plagiarism section here. 


Another important one-- I mean, everything on this page is important, but another important one I want to point you to, Tina you are doing DD206, how do I know which journal database, etc. So what subject area? This is psychology, isn't it, or DD206? Can you tell me what subject area? 


While you are writing, social sciences. So again, if you go to-- there is a Social Sciences tab. 


So you could see here there's a tab for social sciences. Just start in there and see the subcategory, and you'll find the resources there that are relevant to you. 


Just going back to Help and Support, one important one I want to point you to is the disabled user support we have in the library. So you can look at this page. And we do run, every now and then, a session on improving your experience accessing online resources, just giving you some tips. If you have a disability, we'll give you some tips on how to improve studying online. And there's a session on the 1st of October at 7:30 in the evening. 


Services for You is another good tab to look at. So you are students, so if you go to that tab, on the right-hand side of the screen, under Services for You, Services for Students. And that will tell you about what's there. Now, there's something called Visiting Other Libraries, or what we call the SCONUL scheme. And this is a scheme that would allow you to go and sit physically in another library and study there, and sometimes borrow their books.  However, due to the current situation that we are living in, all the SCONUL scheme have been stopped because most of the universities want to allow just their students for protection purposes from COVID-19 to access the library. So because they don't have much study spaces anymore, they have to limit-- it's the same like in restaurants, you have to keep tables empty. The same thing applies to libraries. Sadly, the scheme is not working at the moment, but we will notify everyone once it's back again. However, once it's in operation, it's really good to use in future. 


Another website, I'm assuming that's where you heard about this session, unless you heard about it from social media and Student home. All our training sessions are listed on the live website under the Training and Events. So if you want to know what's coming next, you could click on the topics and go into there. And I'm just going to show you, this is the session that's going to happen on the 1st of October. Actually, let me go back to the session we are in. So if you can't see the session you are in, now you go to the title of that session, so Introduction to Library Services. And that's where you've joined us. 


I'll come back to you on this Tina one second. And you could see already there is a recording for the session. We have put it on YouTube, actually. And it has subtitle and transcripts. And you could see, if you want the transcripts, they are there, just under the video. You will see when is the next session. But if you want to download the slides and the handouts, it's just above the video. It's called Handout and Slides. And you can just click and download the slides from here. 


Also, if you want to access the previous recording, not going via YouTube, so you want to use Adobe Connect, you could just go to the recording Introduction to Library Services link under the YouTube video here. And that would lead you to the Adobe Connect. What I'm going to do now, I'm going to stop sharing and come back to the slides again. Sorry, I have a bit of cold . 


So you said, can we access DowsonEra stock of other libraries? I think DowsonEra has gone into bankruptcy, I'm afraid. So I think all the libraries would have lost access to it. However, where the books used to come from DowsonEra, we have tried to get access to them from other suppliers. 

Some other libraries, I mean, whether you can access the e-resources of other libraries, some of them may allow you to access their e-resources on-campus. So you have to be physically within their building to access it. But again, you have to remember of the SCONUL scheme, which is currently suspended. Yeah, I think we've been transferring stuff from DowsonEra area to other suppliers over the summer because we've heard that it's gone bankrupt, sadly. 


OK, so next slide. Now, what I'm going to do, I'm going to give you six minutes to practise try to find Selected Resources for your Study Area. Or if you want to find a book, just try to have a go at finding this e-book, The Computer Dinosaur sorry, the Complete Dinosaur, and this journal article, Exploring user interactions with the Amazon Alexa. So if you go to the library website again, this is-- I'm going to give you the URL. 


So have a go, and we'll be back at 7:27 to finish off. 


If you've got stuff, just come back to me, and I'll try to help with that. So I'm still there. 


I was ready to show you, what is it? You should-- I'm trying to understand your question. Am I missing something? If we just tab, then-- so tab what, in particular? 


In theory, if you click on the-- no, no, no, so if you are talking about tapping on the e-books or journals, no, it wouldn't come up. You need to go to the library website and copy and paste what you see on the screen, for example the journal title, and then paste it in the search box, and then click Enter. 


So especially if you, just before your first comment, if you click on that link and then copy and paste one of these titles or go to Selected Resources, then you can do the search there, just in case. 


Yep. So I guess you found it. Sometimes you might find, for example, that we have the book from two different suppliers, so they might be listed twice. Or sometimes, when you find a book, you go into it, you see that there is a list of suppliers. Or that apply to journals, as well. 


Then you click on one of the suppliers. Just you need to make sure that, if it's a journal, that you click on the supplier that have the date range for the article you want to find. 


If I got your question correctly, I'm going to rephrase it and say yes, if that's what you meant. So are you expected just to link directly to an article, so they will give you an article name and a link to it, and then you open it, or whether you have to do a search. Is that correct? 


So I'll start to answer , so in level one and part of level two, you might be given a particular title of a journal article or book, and with a link to it from within the modules pages, or they might tell you this is the article you need to read, go find it in the OU Library. 


Now, as you progress-- so actually, let me just. Oh, six minutes just to experiment around the library website, the task should be done-- I mean, if you are trying to find a particular book, it should be coming within seconds if we have it in the library. But I just wanted you to have a chance to go around the website and check what's there. 


OK. So if I can have all of you back so we can continue the session, are you OK for me to continue now? If you can raise your hands or say yes. 


OK. So the next step, Help and Support. So I'm just going to-- the Help and Support, the OU Library-- and I'm just going to share my screen again with you. If you bear with me for a second, I'll share my screen. 


So you can see my screen again here. Every page of the OU Library pages have, on the bottom right, a section called Library Help Desk. So you see a gentleman's picture there with Library Help Desk. If you need help at any time, and literally at any time, come to this section and click on Chat to a Librarian. The chat is available 24/7. So Monday to Friday between 9:00 and 5:00, you would be chatting to one of us in Milton Keynes. At the moment, we are working from home, but we are answering the chats. 


Outside these hours and on public holidays, the service will be staffed by librarians from the United States who are trained to answer your inquiries. And if they get stuck at something, they will refer you back to us so we can come back to you with the next working day. Also, you can contact us by email. So if you want to contact us by email, you can contact the library help desk here. We used to receive phone calls in the past, but at the moment, because we are working from home, the phone service is not working as it should do. So we are not offering the phone service at the moment. Going back to the slides again. 


So the next one, so hopefully you are now more familiar with the library website and you can navigate to the key areas of that website slowly you can get more comfortable using it. You can find the resources, and I think Tina you said no results for the journal, sometimes if you do a typo or type error, then no results comes in. So just start to repeat that and see what happened. And you know by now where to go for help if you need help. 


The next bit is I am going to-- you can see here a feedback form. I would appreciate if you could fill the form for us because we do look at the feedback and we do try to improve our sessions based on your comments. All you need to do is type on the feedback form in the slides, and actually take you to the website. Alternatively, I've just pasted the URL into the chat here. What I'm going to do, I'm going to stop recording now.

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