We genuinely want to be able to use student feedback to improve the student experience; for you in the future and also for students who will join the university one day. So, we would like to take this opportunity to encourage you to complete surveys that you receive. We have seen our response rates fall over the years which limits what we can do with the results we receive. Each individual response we receive increases the confidence the module team/faculty can have in its results. If you've received an invitation and can spare a few minutes to take part in our surveys, your feedback would be very much appreciated.
If you have been sent a survey to complete online and you're having problems, please telephone us on 01908 858853 if you have:
If you have a technical problem with the survey or want to learn more about the project, please contact us.
We use a web-based survey system called Qualtrics to distribute our ad-hoc surveys: our invitations come from firstname.lastname@example.org and will always be OU-branded, include the contact details of the member of OU staff running the survey and give an introduction to the survey you are being invited to complete. If you're ever unsure about a survey you've received, please contact us with your PI number and a copy of the email, and we'd be happy to check for you.
These are our current large-scale surveys. You may also receive surveys from projects evaluating a range of diverse topics from your use of mobile technologies to your experiences of the OU library: if you have any queries about the validity of a survey you have received, please contact us.
The Early Study Experience Survey is sent out to a sample of students in the first few weeks of their module. It helps us to understand what motivates students to join the OU, how they are settling in to their studies and whether there is anything more we could do to provide support in this crucial stage.
In 2022 we are launching a new internal student survey to collect feedback on the Student Experience. It will replace the current SEaM survey, and students on modules starting in February 2022 and beyond will be sent three short surveys during their modules:
For all modules starting before February 2022, the SEaM Survey was the OU's main method for collecting feedback about the study experience on a module. SEaM was:
We have been collecting end of module survey data for many years, and this version has been in place since January 2013. The results are published to module teams every month, and reviewed by the university as a whole every year during our quality review process.
If you have used the careers service, you may receive a survey asking about your experience of the career development interview, your careers advisor and the advice you have received.
The Postgraduate Research Experience Survey (PRES) & Postgraduate Taught Experience Survey (PTES) are sent to post-graduate students to explore their study experience, tuition and module content or research experience.
Image credit: Ikhlasul Amal via Flickr, shared under Creative Commons licence.
If you would like to contact the team with any survey related queries, please send an email to: Surveys
You can leave a voicemail for us on 01908 858853.
Please do get in touch if you have any questions about student feedback, our surveys or how your data is used.
We usually aim to respond to all emails within two working days but this may be slower at particularly busy periods.