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OU Surveys

Your Feedback Is ImportantA survey being completed in an informal setting

We genuinely want to be able to use student feedback to improve the student experience; for you in the future and also for students who will join the university one day. So, we would like to take this opportunity to encourage you to complete surveys that you receive.  We have seen our response rates fall over the years which limits what we can do with the results we receive. Each individual response we receive increases the confidence the module team/faculty can have in its results. If you've received an invitation and can spare a few minutes to take part in our surveys, your feedback would be very much appreciated. 

Help completing your survey

If you have been sent a survey to complete online and you're having problems, please telephone us on 01908 858853 if you have:

  • a disability or an additional requirement which makes it difficult for you to complete our questionnaire.
  • recently changed your email contact address and haven’t notified the Open University.

If you have a technical problem with the survey or want to learn more about the project, please contact us.

Qualtrics: Our Chosen Survey SystemAn example of a valid OU survey invitation

We use a web-based survey system called Qualtrics to distribute our ad-hoc surveys: our invitations come from noreply@qemailserver.com and will always be OU-branded, include the contact details of the member of OU staff running the survey and give an introduction to the survey you are being invited to complete. If you're ever unsure about a survey you've received, please contact us with your PI number and a copy of the email, and we'd be happy to check for you. 

Surveys Run By the OU

These are our current large-scale surveys. You may also receive surveys from projects evaluating a range of diverse topics from your use of mobile technologies to your experiences of the OU library: if you have any queries about the validity of a survey you have received, please contact us. 

The Early Study Experience Survey

The Early Study Experience Survey is sent out to a sample of students in the first few weeks of their module. It helps us to understand what motivates students to join the OU, how they are settling in to their studies and whether there is anything more we could do to provide support in this crucial stage. 

The Internal Student Survey (ISS)

In 2022 we are launching a new internal student survey to collect feedback on the Student Experience. It will replace the current SEaM survey, and students on modules starting in February 2022 and beyond will be sent three short surveys during their modules:

  • An early module survey about your reasons for studying, how we are meeting your expectations so far, and which module resources have helped in supporting your learning
  • A mid-module survey about your module content, tuition, assessment and feedback. 
  • An end-of-module survey reflecting on your learning more generally, your skills development so far and plans for your next steps. 

Student Experience on a Module (SEaM) Survey

For all modules starting before February 2022, the SEaM Survey was the OU's main method for collecting feedback about the study experience on a module. SEaM was:  

  • an evaluation which asks students to provide feedback on their tutor and their wider module experience in one combined survey managed jointly by the Student Statistics and Survey Team in the Institute of Educational Technology and the AL Services Team in Student Services, on behalf of The Open University.
  • sent to all students who successfully studied and completed modules with tutor support circulated via email invitation (preferred email address) with an online link to the survey two or three weeks before the end of the module.

We have been collecting end of module survey data for many years, and this version has been in place since January 2013. The results are published to module teams every month, and reviewed by the university as a whole every year during our quality review process.

Careers Survey

If you have used the careers service, you may receive a survey asking about your experience of the career development interview, your careers advisor and the advice you have received. 

National Surveys Sent To OU Students

Image credit: Ikhlasul Amal via Flickr, shared under Creative Commons licence.

Contact us

If you would like to contact the team with any survey related queries, please send an email to: Surveys

You can leave a voicemail for us on 01908 858853.

Please do get in touch if you have any questions about student feedback, our surveys or how your data is used.

We usually aim to respond to all emails within two working days but this may be slower at particularly busy periods.