Available online
Description
Fifty minutes of English for Business language exercises on the theme of 'the customer's story'. Exercises include spoken role plays to practise both grammar and general fluency, and a variety of s...tudio and location extracts for listening practice. Topics include customer policy, the customers' viewpoint, and organisational responses to customer suggestions. The main case study used is P&O Stena Line.
Fifty minutes of English for Business language exercises on the theme of 'the customer's story'. Exercises include spoken role plays to practise both grammar and general fluency, and a variety of s...tudio and location extracts for listening practice. Topics include customer policy, the customers' viewpoint, and organisational responses to customer suggestions. The main case study used is P&O Stena Line.
| Module code and title: | L550, World Class: English for Business |
|---|---|
| Item code: | L550; AC02; 01 |
| Recording date: | 1999 |
| Published: | 1999 |
| Rights Statement: | Rights owned or controlled by The Open University |
| Restrictions on use: | This material can be used in accordance with The Open University conditions of use. A link to the conditions can be found at the bottom of all OU Digital Archive web pages. |
| + Show more... | |
| Producer: | Claire Sandry |
| Contributors: | Amanda Abington; Katie Campbell; Charles Dale; Stuart Fox; John Govett; Nigel Greaves; Gordon Greig; Heather Horner; Veronika Hyks; Claire Sandry; Karen Wiltshire |
| Publisher: | Open University |
| Keyword(s): | English language; Business English |
| Production number: | 98YL9015LJO |
| Available to public: | no |
