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Library Services

Your gateway to a wide range of online information resources

Help and Support

  1. Library Services
  2. Help and Support

We have a range of self guided help material including:

  • 'Getting started with the online library' which is a quick introduction if you don't know what's available or where to start
  • FAQs
  • A series of short 'How do I..' guides giving you practical, step-by-step guidance about a range of topics. You'll find a selection of these in a box on each page listing those that are related to the page you’re looking at.

The Library helpdesk is open 7 days a week. You can contact us by phone, email, webform, webchat, or letter. There are details of how to do this on almost every page of this website. When our own helpdesk service is closed the webchat link will be answered by members of the QuestionPoint 24/7 Reference Co-operative. 

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Library helpdesk

Webchat: Chat to a Librarian Available 24/7

Email: Library Helpdesk

Phone: +44 (0)1908 659001

Contact the helpdesk seven days a week for help, information and advice on using the library.

All other enquiries: Contact Us