Help and Support

We have a range of self help material including:

• 'Getting started with the online library' which is a quick introduction if you don't know what's available or where to start
• FAQs
• A series of short 'How do I..' guides giving you practical, step-by-step guidance about a range of topics. You'll find a selection of these in a box on each page listing those that are related to the page you’re looking at.

The Library helpdesk is open 7 days a week. You can contact us by phone, email, webform, webchat, or letter. There are details of how to do this on almost every page of this website. When our own helpdesk service is closed the webchat link will be answered by members of the QuestionPoint 24/7 Reference Co-operative.