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Metadata describing this Open University audio programme
Module code and title: B656, Managing customer and client relations
Item code: B656; AC3
Original broadcast channel: BBC Radio 3
Rights Statement: Rights owned or controlled by The Open University
Restrictions on use: This material can be used in accordance with The Open University conditions of use. A link to the conditions can be found at the bottom of all OU Digital Archive web pages.
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Track listing:
track listing for this programme
Side 1 Track 1 Supplier Relations
Side 2 Track 2 Market Intelligence
Producer: Jan Bright
Publisher: BBC Open University
Keyword(s): Center Parcs; Chanel; Northern Rock Building society
Subject terms: Advertising; Communication in marketing; Consumer behaviour; Customer relations; Customer services; Marketing--Management; Sales forecasting; Sales management; Total quality management
Master spool number: AC2305
Production number: AC2305
Available to public: no