Available online
Description
The science and psychology of the queue. This week Evan and his guests look at how businesses manage queuing.We're often told that queuing is one of those quintessential British habits which embodi...es our sense of fair play: that we should wait our turn. Despite technological innovation. queuing remains one of those unavoidable things we all have to do: be that on-line, waiting for a bus or to pay for our groceries at the check-out. But what does it mean for businesses? How do they go about managing queues and our expectations of those as customers?
The science and psychology of the queue. This week Evan and his guests look at how businesses manage queuing.We're often told that queuing is one of those quintessential British habits which embodi...es our sense of fair play: that we should wait our turn. Despite technological innovation. queuing remains one of those unavoidable things we all have to do: be that on-line, waiting for a bus or to pay for our groceries at the check-out. But what does it mean for businesses? How do they go about managing queues and our expectations of those as customers?
| Series: | The bottom line; Series 19 |
|---|---|
| Episode | 5 |
| First transmission date: | 2015-02-26 |
| Original broadcast channel: | BBC Radio 4 |
| Published: | 2015 |
| Rights Statement: | Rights owned or controlled by The Open University |
| Restrictions on use: | This material can be used in accordance with The Open University conditions of use. A link to the conditions can be found at the bottom of all OU Digital Archive web pages. |
| Duration: | 00:30:00 |
| Note: | Radio 4 version |
| + Show more... | |
| Producer: | James A Frank |
| Presenter: | Evan Davis |
| Contributors: | Evan Davis; Terry Green; Jo Moran; Jeff Griffiths |
| Publisher: | BBC Open University |
| Production number: | AUDA864B |
| Available to public: | no |
