Available online
Description
This programme uses a sequence of dramatised incidents to inform people of their rights as consumers, and how to get the most from these rights.
This programme uses a sequence of dramatised incidents to inform people of their rights as consumers, and how to get the most from these rights.
| Item code: | P931; 04 |
|---|---|
| First transmission date: | 03-12-1978 |
| Published: | 1978 |
| Rights Statement: | |
| Restrictions on use: | |
| Duration: | 00:24:27 |
| + Show more... | |
| Producer: | Carol Haslam |
| Contributors: | Marian Diamond; Andrew Johns; Sue Rogerson; Tom Vernon; Stephen Whittaker |
| Publisher: | BBC Open University |
| Keyword(s): | Food and Drugs Act; Repair services; Trade Descriptions Act |
| Footage description: | The first incident in this programme concerns getting a television set repaired. A housewife having already lost a days pay whilst waiting for the repair man, complains to the company. When the man comes and repairs the television she deducts the cost of her wages from the bill that he presents to her. The commentator explains that she is justified as the repair company are the ones who broke the contract. The second incident takes place in a restaurant. Three examples of problems with food that might occur, are acted out. The womans sausages are undercooked, she is given beef instead of pork sausages, and finally she finds a bit of glass in her food. The commentator describes the womans' rights under all these circumstances. Finally the woman goes to the hairdressers. There is some disagreement between her and the hairdresser as to whether or not he has cut the hair as she wanted. Eventually they agree that she can come in again at some later date to have it altered, free of charge. The commentator gives some advice about consumer decisions. |
| Master spool number: | 6HT/72970 |
| Production number: | 00525_2440 |
| Videofinder number: | 485 |
| Available to public: | no |
