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Communication skills for business and management

This multi-award-winning OU level 1 module will develop your language and skills for communicating effectively in the world of business and management. You will learn to write successful business assignments and a range of workplace documents; develop strategies to read complex texts on business topics; be able to give effective presentations and take part in business negotiations and academic discussions. The module materials use a blend of texts, audios, videos and interactive online activities to help you develop both your written and spoken business communication skills.

Modules count towards OU qualifications

OU qualifications are modular in structure; the credits from this undergraduate module could count towards a certificate of higher education, diploma of higher education, foundation degree or honours degree.

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Module

Module code

LB170

Credits

Credits

  • Credits measure the student workload required for the successful completion of a module or qualification.
  • One credit represents about 10 hours of study over the duration of the course.
  • You are awarded credits after you have successfully completed a module.
  • For example, if you study a 60-credit module and successfully pass it, you will be awarded 60 credits.
30

Study level

Across the UK, there are two parallel frameworks for higher education qualifications, the Framework for Higher Education Qualifications in England, Northern Ireland and Wales (FHEQ) and the Scottish Credit and Qualifications Framework (SCQF). These define a hierarchy of levels and describe the achievement expected at each level. The information provided shows how OU module levels correspond to these frameworks.
Level of Study
OU SCQF FHEQ
1 7 4

Study method

Distance Learning

Module cost

See Module registration

Entry requirements

See Entry requirements

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Module details Entry requirements Module registration Study materials

What you will study

This module enhances your language and communication skills needed in the world of business and management through the application of key business concepts and frameworks to real business case studies from various organisations. The activities you carry out will also raise awareness of your own use of language in business communication. 

The module has three blocks as described below: 

In Block 1: Analysing and Reporting, you will develop your communication skills through reading, analysing, writing and speaking about business case studies. You will learn to summarise business cases and you will learn to use frameworks such as SWOT and STEEPLE to analyse cases and make recommendations. You will develop your formal business language to write reports which propose solutions to business problems and you will learn how to search for information and support your ideas with evidence. 

In Block 2: Influencing, you will develop your communication skills for the purposes of persuasion, negotiation and discussion in business contexts. You will have the opportunity to listen to and engage in spoken interactions such as meetings and discussions. You will also develop the skills and language to write persuasive and influential workplace documents. You will develop your critical thinking skills for the purposes of discussion, business presentations and defending your viewpoint.

In Block 3: Collaborating, you will use case studies and workplace scenarios to develop your team working skills and consolidate the learning from the previous blocks. You will focus on the language of human resource management, marketing and finance and you will work as a team to create a presentation. You will develop the skills to present yourself effectively for a job interview and an understanding of the recruitment process. You will learn about training and professional development needs in the workplace and reflect on your own experience in a systematic way.

Throughout the module you will develop your skills of reflection through writing or speaking about your learning process. You will study this module online. In addition, there are two printed resource books which contain case studies, useful tips on business communication skills and other reading texts. 

Teaching and assessment

Support from your tutor

You'll get help and support from an assigned tutor throughout your module. They'll help by:

  • marking your assignments and offering detailed feedback to help you improve
  • providing individual guidance, whether that's for general study skills or specific module content
  • guiding you to additional learning resources
  • facilitating online discussions between your fellow students in the dedicated module and tutor group forums.

Online tutorials run throughout the module. Where possible, we'll make recordings available. While they're not compulsory, we strongly encourage you to participate.

Assessment

The assessment details for this module can be found in the facts box.

Future availability

Communication skills for business and management starts twice a year – in February and October.

This page describes the module that will start in October 2025 and February 2026.

We expect it to start for the last time in October 2039.

Regulations

As a student of The Open University, you should be aware of the content of the academic regulations which are available on our Student Policies and Regulations website.

Course work includes:

4 Tutor-marked assignments (TMAs)
No examination


Entry requirements

This is an OU level 1 module aimed at those who want to enhance business communication skills for study and workplace. It is not suitable if you just want to improve your English language skills.

If you have any doubt about the suitability of the module, please speak to an adviser.

Register

Start End England fee Register
04 Oct 2025 Jun 2026 £1946.00

Registration closes 11/09/25 (places subject to availability)

Register
07 Feb 2026 Sep 2026 £1946.00

Registration closes 08/01/26 (places subject to availability)

Register
This module is expected to start for the last time in October 2039.

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In the meantime, explore our overview of Fees and funding.

Can you study an Access module for free?

Depending on eligibility and availability of places, you could apply to study your Access module for free.

To qualify, you must:

  1. be resident in England
  2. have a household income of not more than £25,000 (or be in receipt of a qualifying benefit)
  3. have not completed one year or more on any full-time undergraduate programme at FHEQ level 4 or above or successfully completed 30 credits or more of OU study within the last 10 years

How to apply to study an Access module for free

Once you've started the registration process, either online or over the phone, we'll contact you about your payment options. This will include instructions on how you can apply to study for free if you are eligible and funded places are still available.

If you're unsure if you meet the criteria to study for free, you can check with one of our friendly advisers on +44 (0)300 303 0069, or you can request a call back.

Not eligible to study for free?

Don't worry! We offer a choice of flexible ways to help spread the cost of your Access module. The most popular options include:

  • monthly payments through OUSBA
  • part-time tuition fee loan (you'll need to be registered on a qualification for this option)

To explore all the options available to you, visit Fees and Funding.

What's included

You'll have access to a module website, which includes:

  • a week-by-week study planner
  • course-specific module materials
  • audio and video content
  • assessment details and submission section
  • online tutorial access

You'll also be provided with two printed resource books.

Computing requirements

  • Primary device – A desktop or laptop computer. It’s possible to access some materials on a mobile phone, tablet or Chromebook; however, they will not be suitable as your primary device.
  • Peripheral device – Headphones/earphones with a built-in microphone for online tutorials.
  • Our OU Study app operates on supported versions of Android and iOS.
  • Operating systems – Windows 11 or latest supported macOS. Microsoft will no longer support Windows 10 as of 14 October 2025.
  • Internet access – Broadband or mobile connection.
  • Browser – Google Chrome and Microsoft Edge are recommended. Mozilla Firefox and Safari may be suitable.

If you have a disability

The OU strives to make all aspects of study accessible to everyone and this Accessibility Statement outlines what studying LB170 involves. You should use this information to inform your study preparations and any discussions with us about how we can meet your needs.

To find out more about what kind of support and adjustments might be available, contact us or visit our disability support pages.