You are viewing information for England.  Change country.

Communication skills for business and management

Qualification dates
Start End

This award-winning OU level 1 module will develop your language and skills for communicating effectively in the world of business and management. You will learn to write successful business assignments and a range of workplace documents; develop strategies to read complex texts on business topics; be able to give effective presentations and take part in business negotiations and academic discussions. The module materials use a blend of texts, audios, videos and interactive online activities to help you develop both your written and spoken business communication skills.

What you will study

This module enhances your language and communication skills needed in the world of business and management through the application of key business concepts and frameworks to real business case studies from various organisations. The activities you carry out will also raise awareness of your own use of language in business communication. 

The module has three blocks as described below: 

In Block 1: Analysing and Reporting, you will develop your communication skills through reading, analysing, writing and speaking about business case studies. You will learn to summarise business cases and you will learn to use frameworks such as SWOT and STEEPLE to analyse cases and make recommendations. You will develop your formal business language to write reports which propose solutions to business problems and you will learn how to search for information and support your ideas with evidence. 

In Block 2: Influencing, you will develop your communication skills for the purposes of persuasion, negotiation and discussion in business contexts. You will have the opportunity to listen to and engage in spoken interactions such as meetings and discussions. You will also develop the skills and language to write persuasive and influential workplace documents. You will develop your critical thinking skills for the purposes of discussion and defending your viewpoint.

In Block 3: Collaborating, you will use case studies and workplace scenarios to develop your team working skills and consolidate the learning from the previous blocks. You will focus on the language of human resource management, marketing and finance and you will work as a team to create a presentation. You will develop the skills to present yourself effectively for a job interview and an understanding of the recruitment process. You will learn about training and professional development needs in the workplace and reflect on your own experience in a systematic way.

Throughout the module you will develop your skills of reflection through writing or speaking about your learning process. You will study this module mainly online. In addition, there are two printed resource books which contain case studies, useful tips on business communication skills and other reading texts. 

Entry requirements

This is an OU level 1 module aimed at those who want to enhance business communication skills for study and workplace. It is not for those who just want to improve their English language skills.

If you have any doubt about the suitability of the module, please speak to an adviser.

What's included

Module website with all study materials, online study calendar, interactive online activities, video and audio materials and links to assessment resources; two printed resource books.

Computing requirements

A computing device with a browser and broadband internet access is required for this module. Any modern browser will be suitable for most computer activities. Functionality may be limited on mobile devices.

Any additional software will be provided, or is generally freely available. However, some activities may have more specific requirements. For this reason, you will need to be able to install and run additional software on a device that meets the requirements below.

A desktop or laptop computer with either:

  • Windows 7 or higher
  • Mac OS X 10.7 or higher

The screen of the device must have a resolution of at least 1024 pixels horizontally and 768 pixels vertically.

To join in the spoken conversation in our online rooms we recommend a headset (headphones or earphones with an integrated microphone).

Our Skills for OU study website has further information including computing skills for study, computer security, acquiring a computer and Microsoft software offers for students.

Teaching and assessment

Support from your tutor

While you study this module you will be supported by your tutor in online tutorials and a day school. Your tutor will facilitate online discussions with your fellow students in your tutor group forum and will be available for individual queries and help if you need it. Your tutor will also mark your tutor marked assignments and give you feedback on your progress.

Contact us if you want to know more about study with The Open University before you register.

Assessment

The assessment details for this module can be found in the facts box above.

You must use the online eTMA system to submit your tutor-marked assignments (TMAs).

If you have a disability

The OU strives to make all aspects of study accessible to everyone and this Accessibility Statement outlines what studying LB170 involves. You should use this information to inform your study preparations and any discussions with us about how we can meet your needs.

Future availability

Communication skills for business and management (LB170) starts twice a year – in October and February. This page describes the module that will start in October 2019 and February 2020. We expect it to start for the last time in October 2024.

Course work includes:

4 Tutor-marked assignments (TMAs)
No examination
No residential school