This module enhances your language and communication skills for the world of business and management by applying key business concepts and frameworks to real business case studies from various organisations. The activities you carry out will also raise awareness of your own use of language in business communication.
The module has three blocks as described below:
In Block 1: Analysing, you will develop your communication skills through reading, analysing, writing and speaking about business case studies. You will learn to summarise business cases, and you will learn to use frameworks such as SWOT and STEEPLE to analyse cases and make recommendations. You will develop your formal business language to write reports which propose solutions to business problems, and you will learn how to search for information and support your ideas with evidence.
In Block 2: Influencing, you will develop your communication skills for the purposes of persuasion, negotiation and discussion in business contexts. You will have the opportunity to listen to and engage in spoken interactions such as meetings and discussions. You will also develop the skills and language to write persuasive and influential workplace documents. You will develop your critical thinking skills for the purposes of discussion, business presentations and defending your viewpoint.
In Block 3: Collaborating, you will use case studies and workplace scenarios to develop your team working skills and consolidate the learning from the previous blocks. You will focus on the language of human resource management, marketing and finance, and you will work as a team to create a presentation. You will develop the skills to present yourself effectively for a job interview and an understanding of the recruitment process. You will learn about training and professional development needs in the workplace and reflect on your own experience in a systematic way.
Throughout the module you will develop your skills of reflection through writing or speaking about your learning process. All learning materials are available online and can be downloaded to your computer.
You’ll get help and support from an assigned tutor throughout your module.
They’ll help by:
Online tutorials run throughout the module. While they’re not compulsory, we strongly encourage you to participate. Where possible, we’ll make recordings available.
Course work includes:
You'll have access to a module website, which includes:
You'll also be provided with two printed resource books.
You can study this module on its own or use the credits you gain towards an Open University qualification.
LB170 is an option module in our:
Communication skills for business and management starts once a year – in October.
This page describes the module that will start in October 2026.
We expect it to start for the last time in October 2039.
As a student of The Open University, you should be aware of the content of the academic regulations, which are available on our Student Policies and Regulations website.
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There may be extra costs on top of the tuition fee, such as set books, a computer and internet access.
If your income is not more than £25,000 or you receive a qualifying benefit, you might be eligible for help with some of these costs after your module has started.
There may be extra costs on top of the tuition fee, such as set books, a computer and internet access.
If your personal income is £25,000 or less, or you’re on certain benefits, you could qualify for a grant and OU top-up funding to cover 100% of your course fees. Apply online at the same time as you register on your module.
For more information on how to apply, visit our Part-Time Fee Grants for students in Scotland page.
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As additional affordability checks are required when processing joint loan applications, unfortunately, an instant decision cannot be given. On average, the processing time for a joint loan application is five working days from receipt of the required documentation.
Read more about Open University Student Budget Accounts (OUSBA).
Studying with The Open University can boost your employability. OU courses are recognised and respected by employers for their excellence and the commitment they take to complete. They also value the skills that students learn and can apply in the workplace.
Over 30,000 employers have used the OU to develop staff so far. If the module you’ve chosen is geared towards your job or developing your career, you could approach your employer to see if they will sponsor you by paying some or all of the fees.
You can pay part or all of your tuition fees upfront with a debit or credit card when you register for each module.
We accept American Express, Mastercard, Visa and Visa Electron.
We know that sometimes you may want to combine payment options. For example, you may wish to pay part of your tuition fee with a debit card and pay the remainder in instalments through an Open University Student Budget Account (OUSBA).
We know that sometimes you may want to combine payment options. For example, you may get support from your employer to pay part of your tuition fee and pay the remainder by credit or debit card.
For more information about combining payment options, contact an adviser.
Please note: your permanent address/domicile will affect your fee status and, therefore, the fees you are charged and any financial support available to you. The fee information provided here is valid for modules starting before 31 July 2026. Fees typically increase annually. For further information about the University's fee policy, visit our Fee Rules.
