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Accessibility statement
An image to illustrate Developing team leader skills short course
With this CPD course, you'll learn about the different types of teams that exist in organisations, the skills needed to lead and operate within a team and the importance of developing a learning culture to increase the team's resilience. You'll have opportunities to consider your own practice as a team leader or team member and develop your teamwork skills and tools to enable better performance. The course includes a variety of videos, case studies, discussions, quizzes and activities for you to use based on your own experiences and learning as a team member and/or team leader.
Teaming, teambuilding, and teamwork are often interchangeably used terms to ensure a group works together. However, teams are no longer defined by functional areas but as groups of people working collaboratively and taking on responsibility for a shared goal. So, while the team leader guides the process of defining goals and establishing learning and achieving the wellbeing of the team, according to Dyer and Dyer (2020) it is team members who ‘set goals, make decisions, communicate, manage conflict and solve problems in a supportive, trusting environment in order to accomplish their objectives’. This, in turn, can involve teams in managing their own learning and ensuring their collective wellbeing.
This Continuing Professional Development (CPD) course comprises four units:
Unit 1: How teams perform
We begin with looking at the value and characteristics of teams today, the importance of a shared team purpose and the current challenges of teamworking in the VUCA world (volatility, uncertainty, complexity, and ambiguity), often leading to dysfunctions of a team.
Unit 2: Developing team skills
Based on the findings of the challenges and dysfunctions of teams, we explore teamwork skills and how to communicate effectively to build trust, handle conflict, and act respectfully within a team.
Unit 3: Delivering value to the organisation
Once the basis of communication and trust is formed, the team is ready to commit and deliver value to the organisation. You'll explore the value of well-designed objectives, the importance of empowering team members through leadership, and some of the techniques behind decision making which enables the growth of both the team and the organisation.
Unit 4: Building a resilient team
Establishing a resilient team is key to remaining competitive as an organisation. This unit takes the next step into team resilience by exploring approaches of agile teams and the value of team coaching and team diversity.
On successful completion of this CPD course, you should be able to:
This course was designed to be independently studied with no tutor support. StudentHome is a dedicated website that provides general study support and there is a computing helpdesk.
There an end-of-course quiz to test your knowledge and understanding. Once completed and successfully passed you will receive a digital badge and a course completion certificate which you can download as a record of your learning.
The course will require around 10 hours to complete.
You can begin at any time during the life of the course and study at your own pace. The course will be open to you for a time period of between 6 and 18 months, depending on your course registration date, and you will be advised of the specific time limitations upon enrolment.
All learning materials, exercises, study support and end of course quiz are delivered entirely online.
As a student of The Open University, you should be aware of the content of the academic regulations, which are available on our Student Policies and Regulations website.
There are no formal academic requirements.
If you have any doubt about the suitability of the course, please contact us.
The course is delivered online and makes use of a variety of online resources. If you use specialist hardware or software to assist you in using a computer or the internet you are advised to contact us about support which can be given to meet your needs.
The OU strives to make all aspects of study accessible to everyone and this Accessibility Statement outlines what studying BGXS012 involves. You should use this information to inform your study preparations and any discussions with us about how we can meet your needs.
StartEngland fee
At anytime before 31/07/2026£150
We accept American Express, Mastercard, Visa and Visa Electron.
If this course is geared towards your job or developing your career, you could ask your employer to sponsor you by paying some or all of the fees. Your sponsor just needs to complete a simple form to confirm how much they will be paying and we will invoice them.
The fee information provided here is valid for short courses starting in the 2026/27 academic year. Fees typically increase annually. For further information about the University's fee policy, visit our Fee Rules.
You can start this course anytime.
You can start this course anytime.
Level info